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Returns & Exchanges

 

OUR RETURNS POLICY

We want you to be delighted every time you shop with us. Occasionally though we know you may want to return items so we have outlined our returns policy below. These terms do not apply for in store sales.

You have 14 days to return unused & unworn items from receipt of goods.

We accept the return of items, based on No Questions Asked Policy, only if they are in their original condition and returned with packaging and labels, where possible.

If you return goods to ourselves in perfect condition within 14 days of the goods being dispatched to you we will be happy to offer you an exchange, account credit or immediate full refund.

 

IN ERROR OR DEFECTIVE ITEMS

You have a 30 day right to reject faulty or damaged goods, or goods that have been sent in error.

Defective items must returned in a clean / laundered condition with all original packaging or labels, when possible, and proof of purchase. We also require a written explanation of the problem with the product.

Defective products will be repaired, replaced or refunded.

When we receive your goods our Returns Department will assess the returned items to ensure they meet our Returns Policy and qualify for a repair, replacement or refund.

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the error/defective item to us.

 

IMAGES & SPECIFICATION DISCLAIMER

Product images and specifications are shown for illustrative purposes only. All colours and graphics are not guaranteed to be the image shown. Bike specifications are advised by the manufacturer and can be subject to change without prior warning.

 

IMPORTANT ADDITIONAL NOTES

1. Any returns items which are not defective and not our error, will be subject to the customer paying the return cost for postage & packing.
2. Deposits are non-refundable. We will only hold products on deposit for a maximum of 6 weeks from the date that the deposit is placed.
3. Cancelled special orders may be subject to a 40% re-stocking charge.

 

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